SHIPPING & RETURNES  

Guarantee
ORDERING
PAYMENTS
SHOP AND STOCK

We reserve the right to alter the terms and conditions at any time:
 
All livestock are posted with a live guarantee. However, I cannot guarantee live delivery should a delivery be returned to the sorting office if no one is at home to sign for the package. Please ensure that there is someone there to receive the order.
If any items are damaged please inform me on the day of arrival, you may be required to return the damaged goods and packaging. A refund in the form of a replacement or credit note for use on the website may be issued (postage will not be refunded). In order to request a refund or replacement should any stock arrive dead, you must inform us via email within 24 hours of delivery. After this period we have the right to refuse to provide a replacement or a refund.
Your order will only be confirmed once you have received a dispatch notification. Your order should be with you within 24 hrs of a dispatched notice for live items and within 1-3 days for equipment. Special delivery and Recorded packages will have a tracking number.

I cannot be held responsible for delays outside of my knowledge.

You must be over 16 to order from my website. If you are under 16 an order must be placed by a parent or guardian.
All orders must be placed through the website and payed for immediately. If an order is not payed for, it will not be processed and the order cancelled.
If you wish to combine postage on an order please contact me as soon as possible after placing the order. Unfortunately if you do not contact me I may not notice and you will be charged for the separate postage.
I do not offer collection at my premises unless arranged.
We reserve the right to refuse or cancel any order.

All payments are to be made via PayPal or direct bank transfer. I cannot accept cheques unless by prior arrangement.

 
Please be aware that photographs of stock and equipment may not be the exact specimen or item that you will receive.
We reserve the right to alter or remove stock and prices at any time.
Prices relate to an individual item unless otherwise stated.
We cannot be held responsible for any deaths, injury or damage caused by our livestock or equipment and supplies.

Most of our images are stock images and we cannot be held liable for copyright infringements.