FAQ

If you cannot see your question below please contact us at info@invertebratesupplies.co.uk

Can I collect my order?


Orders can be collected by appointment only. Please be advised we are an online suppliers only and are are based at a private residence not a shop. All collections are doorstep collections only. We do not permit clients to come and choose their own animals All amphibians are collections only




How do you ship live insects?


Shipping live invertebrates is very easy and safe. We package all our orders up with enough fresh food and bedding to last the journey. The insects are then placed in a sturdy cardboard box and surrounded with lots of protective packing to ensure they do not get damaged during the journey. If the temperatures are due to drop too low overnight, we may add in a free heat pack to keep them warm or delay your order. We offer a live arrival guarantee and will replace or refund any dead of damaged invertebrates on receipt of a photo. We may request the insect back for verification




Do you accept returns?


Should you find any of the equipment or supplies to be faulty be contact me within 48 hours. We may request the item to be sent back for inspection. We reserve the right to choose a direct replacement or a refund. This does not affect your statutory rights. We offer a live arrival guarantee on invertebrates. On arrival if your invert looks dead please leave it in a warm room for a few hours to see if it is perhaps just cold or playing dead. Please contact us within 24 hours of arrival with a photograph. We will then offer a replacement, site credit or a refund.




Can you provide me with a particular sex?


If you contact us before placing the order we will try our best to sex your invert order, however we cannot guarantee the sex. We will always try to provide pairs when ordering more than one individual.




Can I add to an exisiting order?


Yes, please email info@invertebratesupplies.co.uk and we can add into the order




Where is my order?


We post orders out Tuesdays and Thursdays via Royal Mail. On shipping you will receive an email with a tracking reference number. Please use this on the Royal Mail tracking website for postage update. If you package does not arrive within a week of receiving your confirmation of posting, please contact us and we will advise. We reserve the right to delay posting your order, due to workload, stock levels or adverse weather. We will endeavor to advise should your order be delayed We do not offer a next day postage service. Royal mail offer a special delivery service which guarantees next day from the day of postage.




I have lots of eggs or babies, will you take these back?


Yes, we are very happy to take back eggs and surplus hatchling stock. Please contact us to discuss further.




Can you recommend a specialist courier for frogs?


Yes we can, We currently recommend 'Cold Blooded Movements'. They are able to deliver around the UK monthly. We are very happy to work with them to ensure your frogs arrive safely.




Do you guarantee live arrival?


We guarantee live arrival on all invertebrates posted with special delivery or first class recorded. We are so confident of our packaging and delivery methods we are happy to guarantee this. If we cannot provide a direct replacement, we will offer a full refund in compensation. We are unable to provide a live guarantee with the use of an external courier, but will ensure all amphibians and invertebrate livestock are packaged well with sufficent food for the journey.









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