If you cannot see your question below please contact us at firstname.lastname@example.org
Can I collect my order?
Orders can be collected by appointment only. Please be advised we are an online suppliers only and are are based at a private residence not a shop. All collections are doorstep collections only. We do not permit clients to come and choose their own animals
How do you ship live insects?
Shipping live invertebrates is very easy and safe.
Do you accept returns?
Should you find any of the equipment or supplies to be faulty be contact me within 48 hours. We may request the item to be sent back for inspection. We reserve the right to choose a direct replacement or a refund. This does not affect your statutory rights.
Can you provide me with a particular sex?
If you contact us before placing the order we will try our best to sex your invert order, however we cannot guarantee the sex.
Can I add to an exisiting order?
Yes, please email email@example.com and we can add into the order
Where is my order?
We post orders out Tuesdays and Thursdays via Royal Mail. On shipping you will receive an email with a tracking reference number. Please use this on the Royal Mail tracking website for postage update.
I have lots of eggs or babies, will you take these back?
Yes, we are very happy to take back eggs and surplus hatchling stock. Please contact us to discuss further.
Can you recommend a specialist courier for frogs?
Yes we can, We currently recommend 'Cold Blooded Movements'. They are able to deliver around the UK monthly. We are very happy to work with them to ensure your frogs arrive safely.
Do you guarantee live arrival?
We guarantee live arrival on all invertebrates posted with special delivery or first class recorded. We are so confident of our packaging and delivery methods we are happy to guarantee this. If we cannot provide a direct replacement, we will offer a full refund in compensation.