Orders can be collected by appointment only. Please be advised we are an online suppliers only and are are based at a private residence not a shop. All collections are doorstep collections only. We do not permit clients to come and choose their own animals

Shipping live invertebrates is very easy and safe.

We package all our orders up with enough fresh food and bedding to last the journey. The insects are then placed in a sturdy cardboard box and surrounded with lots of protective packing to ensure they do not get damaged during the journey.

If the temperatures are due to drop too low overnight, we may add in a free heat pack to keep them warm or delay your order.

We offer a live arrival guarantee and will replace or refund any dead of damaged invertebrates on receipt of a photo. We may request the insect back, or a video for verification. We must be notified within 24 hours of arrival

Should you find any of the equipment or supplies to be faulty be contact me within 48 hours. We may request the item to be sent back for inspection. We reserve the right to choose a direct replacement or a refund. This does not affect your statutory rights.

We offer a live arrival guarantee on invertebrates. On arrival if your invert looks dead please leave it in a warm room for a few hours to see if it is perhaps just cold or playing dead. Please contact us within 24 hours of arrival with a photograph. We will then offer a replacement, site credit or a refund.

If you change your mind and no longer want the invert you have ordered we are happy to take it back however postage at 24 hour delivery minimum must be paid by you. The insect must arrive back in the same health and condition as it was sent. Contact us before sending

If you contact us before placing the order we will try our best to sex your invert order, however we cannot guarantee the sex.

We will always try to provide pairs when ordering more than one individual.

Yes, please email info@invertebratesupplies.co.uk and we can add into the order

We post orders out Mondays and Friday currently via Royal Mail 24 hour delivery. On shipping you will receive an email with a tracking reference number. Please use this on the Royal Mail tracking website for postage update.

If you package does not arrive within a week of receiving your confirmation of posting, please contact us and we will advise.

We reserve the right to delay posting your order, due to workload, stock levels or adverse weather. We will endeavour to advise should your order be delayed

We do not offer a next day postage service from placing your order. Orders are posted within 2-3 days of your order. If you need order sooner, please contact us.

Yes, we are very happy to take back eggs and surplus hatchling stock. Please contact us to discuss further.

We guarantee live arrival on all invertebrates posted with special delivery or Royal Mail 24 hour. We are so confident of our packaging and delivery methods we are happy to guarantee this. Should something happen however, If we cannot provide a direct replacement, we will offer a full refund in compensation.

We will always try our best to try and meet the requests of our clients, however sometimes its not always possible to grab a photograph of one particular insect as many are kept in groups or in large numbers. Please contact us for specific requirements

Sadly no we cannot ship to the EU due to changes in regulations.

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